Skip to main content
Use these checks when an Instant Access project or file is not behaving as expected.
Do not delete files from a mounted project to free local cache space. Deletions synchronize with Aspect. Use the desktop app’s cache controls instead.

Mount your first project

Check the requirements and steps for mounting a project.

Cache management

Check available storage and the location of your local cache.

​
The Mount option does not appear

Check that:
  • You are using the Aspect desktop app, not only the browser.
  • The app is running, up to date, and signed in to the correct account.
  • You have access to the project.
  • The project uses Active Storage, which supports mounting through Instant Access.
Ask your workspace administrator to confirm your access if the project is still unavailable. Archived Active Storage projects can still be mounted; look in the Archived project list. Cold Storage projects do not support mounting.

​
A mounted project does not appear on your computer

Confirm that the project shows as mounted in the desktop app. Check Locations in Finder on macOS or your drives in File Explorer on Windows. Keep the Aspect desktop app running, then close and reopen the Finder or File Explorer window. Use the mounted path shown in the desktop app to reveal the project.

​
A file opens or plays slowly

Content that is not already stored locally needs to stream from Aspect. Check that:
  • Your internet connection is active and the desktop app is running.
  • There is available disk space for the cache.
  • The configured cache location is connected and writable.
For complete local availability, pin the file or folder and wait for the download to finish before working offline.

​
A pinned file is not available offline

Pinning must finish downloading the complete file or folder before you disconnect. Automatic caching alone does not guarantee offline access. Reconnect to the internet, keep the desktop app running, and check the download status and available disk space. Confirm that pinning has completed before disconnecting again.

Pinning

Download complete files or folders and check that they are ready for offline work.

​
Changes are not appearing for teammates

Check the file’s sync status and the desktop app’s transfer details. Confirm that the save completed, your computer is online, the app is running, and the transfer panel does not show an error. Wait for synchronization to finish before moving, renaming, or deleting the file again. Keep the app open and connected until important changes have finished uploading.

​
The issue continues

Contact your workspace administrator with the project name, affected file or folder, your operating system and desktop app version, and the exact error message. Include the checks you have already tried. Do not share passwords or API keys.